Return & Refund Policy

At Aesthetikos, your satisfaction is our priority. We craft high-quality skincare products with care. If you’re not completely satisfied, please review our policy below.

1.    Returns Eligibility

• Returns are accepted only for the following cases:
  • You received the wrong product.
  • The product arrived damaged in transit.
  • The product is expired or defective at delivery.
• For eligibility, the item must be unused, unopened, and in its original packaging, with all seals intact.
• Opened, used, or tampered products are not eligible for return.

2.    Time Frame

• To request a return, contact us within 48 hours of delivery. Please include your order number, a description of the issue, and clear photos of the product and packaging to support your claim.

3.    How to Request a Return or Refund

• Email care@aesthetikos.co.in  with:
  • Your order number
  • A description of the issue
  • Photos of the product and outer packaging
• Our team will review your request within 2–4 business days and will guide you on the next steps, including return authorization and shipping instructions if applicable.

4.    Refund Process

• If the return is approved and the product is received and inspected, refunds are issued to the original payment method within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong item, damaged in transit).

5.    Non-Returnable Items (Exceptions)

• Items that are opened, used, or tampered cannot be returned.
• Items purchased on sale, during promotions, or using discount codes are not eligible for refunds, unless the product is damaged or defective.
• Items without a valid proof of purchase from our official website are not eligible for return.

6.    Damaged, Incorrect, or Expired Orders

• If you receive a damaged, incorrect, or expired product, please notify us within 48 hours of delivery with photos of the product and outer packaging. We will arrange for a replacement or refund promptly.

7.    Help & Contact

• For questions about returns or refunds, email care@aesthetikos.co.in . We’re here to help.

Adverse Effects and Safety

• While we cannot provide medical treatments, Aesthetikos products are formulated with safety in mind. If you experience an adverse reaction:
  • discontinue use immediately
  • perform a patch test before future use
  • consult a healthcare professional if symptoms persist
  • contact us with details so we can assist
• We do not offer dermatologist services. We may provide guidance on usage and safety, but this is not a substitute for medical advice.